Refund policy
Refund Policy
At Luna Massager, we want you to feel confident when shopping with us. That's why every order is backed by our 60-Day Money-Back Guarantee.
If you're not completely satisfied with your purchase, we're here to help.
60-Day Money-Back Guarantee
You may request a refund within 60 days of receiving your order.
To start a return or refund request, please contact our support team at:
Please include:
- Your order number
- The email used to place the order
- A brief description of the issue
Our support team will respond as quickly as possible with the next steps.
Return Eligibility
To be eligible for a refund:
- Your request must be made within 60 days of delivery.
- The product should be returned in reasonable condition.
- All included accessories should be returned whenever possible.
We understand that customers need time to try Luna Massager, so reasonable signs of normal use will not automatically disqualify your refund request.
Non-Refundable Items
Refunds cannot be issued for:
- Items damaged due to misuse or improper handling.
- Products intentionally modified or altered.
- Gift cards (if applicable).
Return Shipping
If a return is approved, our support team will provide return instructions.
Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
We'll work quickly to resolve the issue by offering a replacement or refund where appropriate.
Refund Processing
Once your returned item has been received and inspected, we'll notify you of the refund status.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund.
Order Cancellation
Orders may be canceled before they have been processed for shipment.
If your order has already been shipped, please follow our return process after delivery.
Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: support@lunamassager.com