Shipping policy

Thank you for shopping with Luna Massager. We are committed to delivering your order as quickly and safely as possible.

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

Estimated delivery times:

Please note that delivery times are estimates and may vary due to weather, customs, holidays, or carrier delays.

Once your order has shipped, you will receive a tracking number by email.

You can use this tracking information to monitor your shipment at any time.

Shipping costs are displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions.

Please ensure your shipping address is accurate before placing your order.

Luna Massager is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

While we do our best to deliver every order on time, unexpected delays may occasionally occur.

If your package has not arrived within the expected delivery window, please contact our support team and we will be happy to assist you.

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible.

Our team will work with the shipping carrier to help resolve the issue.

If you have any questions regarding shipping, please contact us at:

Email: support@lunamassager.com